FAQs (Frequently Asked Questions)
- How long is the shipment handing time?
- Maximum 7 working days. However we usually ship out the order within 3 working days just in case we need to transfer the product form warehouse.
- Can I request for a Full Tax Invoice?
- Yes, Please email to us at online@asashi.com.my upon purchase. We will attach the invoice when we ship out the product.
- I can't find the item I'm looking for in the webiste.
- Kindy drop us an email to us at online@asashi.com.my and we will try our best to source it for you.
- Can I cancel my Order?
- Yes. However, cancellation is only applicable if the order has not been shipped out. If cancellation is requested after we have shipped out the order, customer needs to bear the cost if delivering back the product back to us.
- Kindly drop us an email to us at online@asashi.com.my or call us 03-4142 6688 for order cancellation request.
- Can I change my shipping address?
- Yes. Kindly drop us an email to us at online@asashi.com.my or call us 03-4142 6688 for changing address request. However, changing of shipping is only applicable if the order has not been shipped out.kers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.
- Do you ship outside of Malaysia?
- No. currently we only ship within Malaysia (both West Msia and East Msia).
- Will I receive a notification once my order is shipped?
- Yes. Together with the tracking number.
- How do I claim warranty?
- Kindly email us at online@asashi.com.my or call us 03-4142 6688 first before shipping anythings back to us, so that we can provide you with complete return instructions.
- Can we select the Self-Pickup location?
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- Yes. Kindly call us 03-4142 6688 to select Self-pickup location.
